Privacy Policy

We take privacy very seriously at The Townhead Hotel and we are committed to ensuring that any data you provide is protected. Any data we collect through forms or from cookies will only be used in accordance with this privacy statement.

From time to time we may update this privacy statement. The last time it was updated was 07th August 2015.

What do we collect

Certain details are collected via the contact form, the only personal information you are required to provide us with is your your name, email address, and phone number. This information is solely used to contact you regarding your enquiry and any follow up correspondence.

In order to track website traffic we use Google Analytics on this site; if your browser accepts cookies then your visit and any subsequent visits will be tracked by Google. This article on Safeguarding your data from Google gives information on what and how you are tracked.

Regardless of what information we have or how you've provided it, there are certain things we will never do. We will never:

  • sell or pass on your details to a 3rd party without your prior consent
  • give access to any stored data to anyone outside of The Townhead Hotel
  • knowingly leave any data pertaining to you on a publicly accessible or unsecure machine


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our server software is updated on a regular basis to close any security holes and our website is extensively tested to prevent malicious access from third parties.

Controlling your personal information

If you have submitted information to The Townhead Hotel which you would like removed from our system we will be happy to oblige. If you have previously submitted personal information to us, you may request we delete it at any time by contacting us. Similarly you may request details of any personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable to cover the time of retrieval and processing.